Folly Green reserve the right to modify/change the website at any given time. Prices displayed are inclusive of UK VAT but exclusive of delivery costs.
These terms and conditions apply to all orders placed with us via our website, over the telephone or by post or email. Please read them carefully before ordering products from us. You must be eighteen years old or above to order from this site. If you do not qualify please do not use this site. Nothing in these Terms & Conditions affects the statutory rights of consumers.
We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.
Credit Card orders are processed securely by Paypal/Sage Pay. Folly Green does not handle any credit card data for orders placed online.
If you would like to speak to a member of staff, please call the help team on .....
Please note that pictures may not be to scale, always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation and therefore some colours and finishes may not be 100% accurate.
If you wish to cancel an order placed with us, please call the help team on ....
Each product purchased is sold subject to its product description. However some of items are handmade by artisans, designers and craftsmen, where from time to time there may be natural variations to the images supplied. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto our system. Whilst we endeavour to keep the website as up to date and accurate as is possible , there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed.
Goods described as vintage or pre-owned, will have an original charm of their own and some wear commensurate with age. We will always try to give as accurate descriptions of our goods as possible, but we are always happy to provide any additional images or information.
All images and descriptive matter contained in our website or other literature are soley for the purpose of giving an approximate idea of the characterisrics and appearance of any of the products described. This should not be relied upon for any other purpose. All product dimensions given are an approximate indication of the size of the said individual product. Images may not show the actual size of the product. Copyright for the images throughout the site, remains with the original owner.
Sale of knives. It is an offence for any person under the age of 18 years to purchase most kinds of knives. We shall only supply knives and related equipment to customers over the age of 18 years. The sale of knives is regulated by Law and subject to our terms and conditions of sale. We reserve the right to refuse the sale if we have reasonable cause to believe that the supply of goods to the prospective customer may infringe the Law or present an unacceptable potential risk to the safety of others. Our main goal is to promote the safe use of the specialist tools and for this reason we always take steps to ensure that our tools and knives are responsibily promoted. By accepting our terms and conditions, you are declaring that you are aged 18 or over.
Folly Green reserve the right to reject any offer of purchase by you at any time. Please note that whilst we will make every effort and reasonable care to keep the details of your order and payment secure we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
In relation to large items where no delivery cost is displayed, delivery costs may vary between each product and the delivery destination. If you are interested in these products, please email to discuss delivery requirements.
We aim to despatch your orders within 3 working days, but please allow up to 7 days for your order. We will deliver products ordered by you to the UK address you provide to us. You will not become the owner of the products until they have been delivered to you, at which time they will become at your risk and we will not be liable for any subsequent damage, loss or destruction to them..
Pre-owned Products. Pre-owned products are products which have previously been sold by us or by someone else to another person and shall be as described on our website or in our literature. As pre-owned products may have been owned or used previously by someone, they may contain surface damage and markings from wear and tear consistent with the age and use. Any warranty applies only to the extent of any defects which have not been notified to you before purchase of the product.
We hope that you are happy with your purchases from Folly Green however if for any reason you are not, we can offer and exchange or refund on any NEW item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt.
Please return to ...
If you receive a faulty or damage good, please contact us within 14 working days and we will arrange a replacement or refund for you.
With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.
Please be aware that the vintage/pre-owned items we sell at Folly Green have been previously used and will consequently show some signs of wear commensurate with age. What we consider damage or a major fault will always be brought to your attention in the description , however an item is likely to have some general wear and tear in addition to that. Items will not be refunded due to general patina of age. However, your satisfaction is our goal and if you are unhappy with your purchase in any way, you may return the item in the condition it was received in and original packaging for a full refund minus original and additional postage costs. We accept returns within 10 working days of receipt. We recommend that you send returns via a secure delivery method for your own peace of mind.
We check everything before we send it to you and do our very best to ensure that all of our products leave us in perfect condition. This does not affect your statutory rights.
COMPLAINTS & LIABILITY
All complaints should be addressed to Folly Green at firstname.lastname@example.org If products that we deliver to you are not as described or are damaged, defective or of incorrect quantity, you should contact us within 14 days of the delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity, or at our option, credit the price and delivery charges of those products to your credit/debit card or send you a cheque for the amount to be refunded. If you do not receive the products you have ordered you should notify us within 14 days of the date of your order (allowing 7 days from the date of your order for delivery). We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to your credit/debit card or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance upon your request. Our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to the sum equal to the amount paid or payable by you for the products the subject of the claim,
Please note that you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working after the day on which you receive the products.
If you wish to cancel your order prior to despatch, please contact us.